Terms and conditions

Privacy policy

Terms and conditions of data processing for the online store of Hevo Tehnika OÜ

These terms and conditions for personal data processing outline how Hevo Tehnika OÜ (hereinafter referred to as “Hevo”), registry code 10130347, address Raja 2, 86303, Kilingi-Nõmme, Estonia; e-mail hevo@hevo.ee, processes your personal data in Hevo’s online store (hereinafter referred to as the “online store”).

Hevo processes the data of buyers as a controller based on the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council).

Hevo uses all necessary organisational and digital security measures to ensure the protection of personal data specified in these terms and conditions. Hevo shall not be held responsible for any leakage of personal data caused by the action or inaction of the person using the online store.

Personal data is processed for the fulfilment of the sales contract concluded with the customer, for the fulfilment of obligations stipulated by law (accounting and dispute resolution), for the transmission of commercial announcements, and for the preparation of website statistics.

Personal data collected in the online store

When placing an order in the online store, users enter their name, address, telephone number, and e-mail address, doing so with their consent. We also save purchase history, such as the product purchased, its quantity, and date of the purchase. 

When visiting the website, the data collected and stored about the visitor are limited to the internet address (IP address) of the computer or computer network used, the software versions of the web browser and the operating system used on the computer, and the time of the visit (time, date, year). IP addresses are not linked with any personally identifiable information. 

The purpose of collecting personal data 

Hevo processes personal data made available to it through the online store to identify the buyer, fulfil orders, deliver goods to the buyer and, if necessary, contact the buyer.

Hevo may also use the customer’s personal data to send information about special offers and campaigns to the customer by e-mail. The customer can opt out of receiving commercial messages by notifying us at our email address hevo@hevo.ee

Website data are collected about the parts of the website visited and how long the visitor stayed there. The collected data are used to prepare website statistics in order to develop the website and make it more convenient for the visitor.

Storage of personal data and access to it 

Personal data is stored on the servers of the digital data hosting and management service provider of the online store, which are located in a member state of the European Union. Acting as a processor for Hevo, the server manager shall comply with the requirements of the General Data Protection Regulation.

Storing personal data on the servers of the management service provider is necessary to ensure the operation of the online store and data hosting.

The management service provider shares the data collected about purchases with third parties only in an anonymised form (without the names, addresses, telephone numbers, and e-mail addresses of the persons). Data on website traffic are collected using the Google Analytics software.

The collected personal data can be accessed for the purposes of fulfilling orders by Hevo’s employees for whom such a need arises from the nature of their work duties. 

According to the Accounting Act, the personal data collected through the online store are stored for seven years from the end of the financial year when the buyer placed the order through the online store. After seven years, all personal data related to the buyer’s order will be deleted from the servers.

In the case of any disputes related to the purchase, the collected personal data will be stored until the claim is resolved or the expiry period ends.

Transfer of personal data

If a transport service provider is selected as the delivery method, Hevo shall forward the buyer’s name, phone number, e-mail address, and address to the transport service provider (DBSchenker, etc.) if this is necessary for the delivery of the products purchased from the online store. 

Both the online store’s data hosting and management service provider and the transport service provider are data processors who, based on the contracts concluded with Hevo, are obliged to ensure that all necessary security measures are taken when processing personal data. 

Review and modification of personal data 

The personal data entered by the buyer when placing an order can be reviewed and modified by contacting Hevo at Hevo’s e-mail address hevo@hevo.ee or by regular mail at Raja 2, 86303, Kilingi-Nõmme, Estonia.

Resolution of disputes related to personal data

By entering the data required for ordering the products, the buyer has agreed to the personal data processing terms and conditions of Hevo’s online store.

The buyers have the right to contact Hevo with questions or claims regarding the processing of their personal data by using Hevo’s e-mail address hevo@hevo.ee or sending regular mail at Raja 2, 86303, Kilingi-Nõmme, Estonia, or to submit their complaint to the Estonian Data Protection Inspectorate at info@aki.ee.

Hevo has the right to reject the buyer’s request if the request is unfounded, its fulfilment is impossible with regard to the purpose of collecting personal data, or the grounds for rejecting the request arise from the data protection regulations or legislation of the European Union.

Terms of use and sale

The online store’s terms of use and sale regulate the legal relationships that arise between Hevo Tehnika OÜ (reg No. 10130347, address Raja 2, 86303, Kilingi-Nõmme, Estonia, e-mail: hevo@hevo.ee) and the customers making a purchase at the online store (hereinafter referred to as “the online store”) of Hevo Tehnika OÜ (hereinafter referred to as “Hevo”).

In addition to these terms, the legal relationships arising from the purchase of products through the online store are also governed by the legislation in force in the Republic of Estonia.    

Products and prices  

• The prices of the products sold in the online store are indicated next to the products. The prices indicated in the online store are valid within the term of payment for the product.
• A delivery fee is added to the price of the products, the delivery fee depends on the location of the buyer and their chosen method of delivery. The delivery fee is displayed to the buyer when completing the order.
• All prices displayed in the online store are presented in euros and include VAT.
• Information about the product is provided right next to the product in the online store.
• All products sold in the online store meet the requirements set by the legislation in force in the Republic of Estonia.  

Completion of the order and payment 

• For completing the order, it is necessary to fill in the required data fields and select a suitable product delivery and payment method. The total price is then displayed on the screen, based on which Hevo prepares an invoice for the buyer and sends it to the e-mail address entered by the buyer. 
• If the buyer wishes to choose a transport service provider (DBSchenker, etc.) as the delivery method, it is possible to pay for the products based on an invoice by transferring the amount indicated on the invoice to Hevo’s bank account that is specified on the invoice. If the buyer wants to pick up the product themself at Hevo’s address, it is possible to pay for the product in cash at Hevo’s address.
• The buyer chooses the product, adds it to the shopping cart, selects their preferred delivery method, and pays for the order on the basis of an invoice sent by Hevo to the buyer’s e-mail address. After that, the product is sent by courier to the address specified in the order or is ready for collection at Hevo’s address.
• In order to create an invoice, the buyer must press the “Confirm” button when completing the order and choosing the appropriate method of payment. tamiseks tuleb ostjal vajutada tellimuse vormistamisel nupule „Kinnitan”, valides maksmiseks sobiva meetodi. 
• The purchase and sale agreement is deemed to have been concluded (the entry into force of the Agreement) upon the receipt of the full amount due on Hevo’s bank account or upon the payment for the goods in cash at Hevo’s address if the product is to be picked up by coming to Hevo’s address.

• If the ordered goods cannot be delivered due to goods running out of stock or due to some other reason, the buyer is informed of this as soon as possible and the money paid (including the costs of delivering the goods) shall be returned without delay, but no later than within 14 days of sending the notice.  

Delivery and transfer of products 

• The ordered products are delivered in the manner specified by the buyer in the order form either by the courier service provider (DBSchenker, etc.) to the address in Estonia provided by the buyer, or made available for collection at Hevo’s address.
• The products are issued for delivery within 5 days at the latest after receipt of payment on Hevo’s bank account.
• The delivery costs for the product are borne by the buyer and the corresponding price information is displayed next to the delivery method.
• When choosing a courier service provider (DBSchenker, etc.) to deliver the goods, the courier calls the mobile phone number indicated on the buyer’s order form and agrees with the buyer on a suitable time to deliver the goods.
• Shipments generally arrive at the destination specified by the buyer within 5-7 working days from the entry into force of the sales agreement. In exceptional cases, ordered products may arrive within 15 calendar days.

Problems with ordered products   

• The online store is responsible for the non-compliance of the goods sold to the buyer with the agreement conditions or for a deficiency that existed already at the time of transferring the goods to the buyer and that has become apparent within two years from the transfer of the goods to the buyer. Within the first six months from the delivery of the goods to the buyer, it is assumed that the deficiency was already present at the time of the delivery of the goods. It is the responsibility of the online store to refute this. The two-year right to refer to non-compliance with the agreement conditions or deficiency of the sold goods and to submit a corresponding claim does not apply if the buyer is a legal entity.
• Hevo provides a one-year warranty for the products purchased from the online store, this comes into effect with the transfer of the goods to the buyer.

• If the product purchased from the online store has turned out to be defective, the buyer has the right to make a claim immediately, starting from the moment of learning about the product’s non-compliance with the agreement or its deficiency, but no later than within two months, by sending an e-mail to Hevo’s e-mail address hevo@hevo.ee, a regular mail to Raja 2, 86303, Kilingi-Nõmme, Estonia, or calling +372 515 3795. The buyer shall notify Hevo of the product that has the problem, describe the problem with the product, and add their order number.
• If the goods purchased from the online store have defects for which the online store is responsible, Hevo shall repair or replace the defective product at its own expense. If the goods cannot be repaired or replaced, Hevo shall refund to the buyer all fees associated with the sales agreement.
• Hevo shall respond to the consumer’s complaint in writing or in a form that enables written reproduction within 15 days.  

The right to withdraw from the contract and refunding 

• The buyer has the right to withdraw from the distance agreement without giving a reason for their decision for 14 day. The term starts from the delivery of the goods to the consumer. To comply with the 14-day withdrawal period, it is sufficient to send us a withdrawal statement within the specified term. The returned goods must be unused and in the original packaging. The right of withdrawal does not apply if the buyer is a legal entity.

• If the product has been used for a purpose other than what is necessary to verify the product’s nature, properties, and functioning (i.e. the product is not in its original packaging, it has signs of use or wear), the buyer loses the right to withdraw from the distance agreement.
• To withdraw from the agreement, the buyer can use the standard withdrawal form (Regulation No. 41 of the Minister of Justice of 17 December 2013, https://www.riigiteataja.ee/akt/103012014001) or send a free-format withdrawal to hevo@hevo.ee or by regular mail to Raja 2, 86303, Kilingi-Nõmme, Estonia within 14 days of receiving the goods at the latest.
• The cost of returning the goods is borne by the buyer, unless the goods are returned due to non-correspondence to what was ordered (e.g. a wrong or defective item). The returned goods must be unused and in the original packaging. In case of defective goods, Hevo shall refund the buyer both the cost of the goods and any delivery fees.
• The buyer must return the goods within 14 days after submitting the application or provide proof that they have handed over the goods to the courier within the aforementioned period.
• Upon receipt of the returned goods, the online store shall return to the buyer immediately, but no later than within 14 days after receiving the withdrawal application, all fees received from the buyer under the agreement.
• Hevo may refuse to issue refunds until it has received the object of the agreement or until the buyer has provided proof that it has returned the goods, whichever occurs first.
• If the buyer has explicitly chosen a delivery method other than the cheapest standard delivery method offered by the online store, Hevo is not obligated to refund to the consumer the cost that exceeds the cost associated with the standard delivery method.
• Hevo has the right to withdraw from the sales transaction and to demand the return of the goods from the buyer if the price of the goods in the online store is erroneously displayed as significantly below the market price of the goods. 

Resolution of disputes  

• If the buyer has any complaints regarding the online store, these must be communicated by sending an e-mail to the e-mail address hevo@hevo.ee, a regular mail to the address Raja 2, 86303, Kilingi-Nõmme, Estonia, or by calling the phone number +372 515 3795.
• If the buyer and Hevo cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. It is possible to familiarise yourself with the procedure and submit an application here. The competence of the Consumer Disputes Committee includes the resolution of disputes arising from agreements concluded between the buyer and the online store. Review of the buyer’s complaint by the Committee is free of charge.